At OPTIZEL, we take pride in offering high-quality, premium home and kitchen appliances designed for modern Indian households. Our products undergo strict quality checks, but in the rare event that something doesn’t meet your expectations, we ensure a smooth, transparent, and customer-friendly return & refund experience.
This detailed Return & Refunds Policy explains everything you need to know about returning products, claiming replacements, cancellations, and receiving refunds for products purchased exclusively from myoptizel.com.
Your trust matters to us. All OPTIZEL appliances are shipped with secure packaging, handled by trusted courier partners, and monitored through every step of transit. If your order arrives:
Damaged
Defective
Missing accessories
Not matching your order
You are fully protected under our 48-Hour Return Guarantee.
Return Eligibility Criteria
To ensure a fair and smooth return experience, please review the criteria below:
You can return a product if:
✔ It is received physically damaged
✔ It has a manufacturing defect
✔ A wrong product/model/variant is delivered
✔ Significant parts or accessories are missing
✔ The issue is reported within 48 hours of delivery
Conditions for acceptance:
Product must be unused and uninstalled
All items in the box—manuals, warranty cards, accessories, protective film—must be returned
Original packaging should be intact
Clear photos/videos of the issue must be shared
Failure to meet the conditions may result in rejection of the return request.
What Items Are Non-Returnable?
For hygiene, safety, and product integrity reasons, some items cannot be returned unless delivered defective or damaged:
â›” Installed or used products
â›” Products with altered serial numbers
â›” Items without original packaging
â›” Physical damage reported after 48 hours
â›” Clearance sale and special promotional products
⛔ Accessories that don’t have manufacturing issues
These policies ensure the highest product standards for all customers.
Replacement Policy – Quick & Easy Exchange
If eligible, you can choose a replacement instead of a refund.
A replacement is provided when:
The delivered item has a manufacturing defect
The product is DOA (Dead on Arrival)
Product received is not the one ordered
Significant components are missing
Replacement Timelines
Verification: 24–72 hours
Pickup arrangement: 2–4 working days
Replacement dispatch: Within 5–7 working days after QC approval
We prioritize replacements to ensure you get your OPTIZEL appliance without unnecessary delays.
Refund Policy – Smooth & Secure Refunds
Refunds are processed once the returned product passes quality inspection at our warehouse.
Refund Modes & Timeframes
UPI, Net Banking, Debit/Credit Cards: 5–7 working days
Wallet/Store Credit: 24–78 hours
Bank Transfer (for COD orders): 3–5 working days
Refunds are always issued to the original payment method for security reasons.
Order Cancellation Policy
We understand that plans change. You can cancel your order under these terms:
Orders can be cancelled before shipment
Once shipped, cancellation is not possible
Refused delivery for COD orders may impact future service eligibility
Prepaid order cancellations: Refund issued in 3–5 working days
